V1 | 154 Villamil Guesthouse | First floor apartment

Great communication, good location. Check in and check out perfect

Response:
We are delighted to hear that you had a great experience at 154 – V1. We strive to provide excellent communication and service to our guests, and we are glad to hear that check-in and check-out went smoothly for you. We appreciate your feedback, David. Thank you for choosing to stay with us. PR Rentals Team.

Good place and location. Very clean & spacious.

Response:
Dear Jomil,
Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay and found our place clean, spacious, and in a good location.
Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we’re delighted that we could meet your expectations.
We truly appreciate your feedback and recommendation, and we hope to have the pleasure of welcoming you back for another great stay in the future. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.
Warm regards,
CT

Location was central and could walk to restaurants and some stores. Neighborhood seemed safe and property was gated.

Beds were comfortable.

I specifically contacted the host well in advance of arrival and requested that the passcode be sent to a different email address. I explained that I would be on a plane at the specific time the host was willing to release the access codes and other members of our group needed to access the property w/o use of Booking.com app. We corresponded on 2 separate occasions and host agreed to my request. The host did not send as requested and members of our party had to wait outside the home for over an hour ( in the heat of the afternoon) before gaining access-after the agreed upon time of access.

Candy wrappers on floor in apartment. Floors were not clean. Sheets not clean on at least one of the beds.

Thermostat malfunctioned and appeared to be controlled remotely. We requested assistance and reported the ongoing problem on multiple occasions. Service person came but problem was never resolved during our stay.

We had to request that adequate toilet paper be provided.

Absolutely no hand towels or dish towels were available. Property required that all dishes be washed and dried yet provided no linens to do so.

Loud noises/music from nearby venue but did not affect inside the property.

Freezer in small/back apartment unusable due to excess build-up of frost.

Host advertised staff on site during the day but no staff was ever in the office or available. No assistance available outside business hours and during business hours only by messaging through app.

Response:
Dear Medina,

Thank you for sharing your feedback with us regarding your recent stay. We appreciate your insights and understand your concerns.

We regret any inconvenience caused by the delay in accessing the property. While our standard check-in time is at 3pm, we understand that early check-in requests are sometimes necessary. We apologize if our inability to accommodate your request for early access caused any inconvenience or frustration.

Please know that we make every effort to accommodate early check-in requests when possible, but unfortunately, we were unable to do so in this instance due to the time required for our team to prepare the property for your arrival.

Your feedback is important to us, and we will take your comments into consideration as we strive to improve our services and better meet the needs of our guests in the future.

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay.

Warm regards,

Joy Summers